San Jose Police and Fire Communications changed several of their phone numbers on August 25, 1998 when new equipment was installed.
San Jose PD 311 calls are handled by a call-management system. You are given numerous options and you push the correct Touch-ToneTM button. They do not get a display of your telephone number and location when you call 311, so you must know where you are. For more details, see the SJPD 311 page.
If you dial 311 and get a recorded message indicating that your call cannot be completed, you may not be in the City of San Jose. You can either call SJPD non-emergency dispatch at 277-8900 or call the non-emergency number for the city in which the incident you are reporting is occurring.
If you are reporting a non-emergency incident in the unincorporated area of the county or in one of the contract cities (Cupertino, Los Altos Hills or Saratoga), call Sheriff's Office dispatch at County Communications at 299-3233 or 299-2311.
If you don't know or cannot determine what city the incident is occurring in, call Sheriff's Office dispatch at County Communications at 299-3233 or 299-2311. They will make every effort to put you in contact with the proper agency based upon the location of the incident you are reporting.